Privacy policy

1. Controller of Data Processing

TKT unlimited UG (limited liability)
Kühlwetterstraße 38B
40239 Düsseldorf, Germany
Email: team@bynest.com

2. Collection and Processing of Personal Data

We collect and process personal data only where permitted by law or with your explicit consent. This may include:

  • When using our website: IP address, browser type, operating system, visited pages, referrer URL.

  • When placing an order: Name, address, email address, telephone number, payment data.

  • When subscribing to the newsletter: Email address and, if provided, additional voluntary information.

3. Purpose of Data Processing

Your personal data is processed for the following purposes:

  • To operate and improve our website

  • To process and fulfill orders, including payment and shipping

  • To send newsletters (based on your consent via double opt-in)

  • For analytics and marketing purposes (see section 4)

4. Cookies and Tracking Tools

We use cookies and similar technologies to enhance user experience and for analytics/marketing purposes.

4.1 Technically Necessary Cookies

These are essential for the website to function properly (e.g., shopping cart, login, session management).

4.2 Analytics and Marketing Cookies

We use third-party tools that may set cookies on your device:

  • Google Analytics: For analyzing user behavior. More information: [Google Privacy Policy]. You can opt out here.

  • Google Ads / Remarketing: For personalized advertising. Details: [Google Privacy Policy].

  • Meta (Facebook) Pixel: For tracking and targeted advertising on Facebook/Instagram. More info: [Meta Privacy Policy].

  • Klaviyo: For sending newsletters. Details: Klaviyo Privacy Policy.

You can control or disable cookies through your browser settings at any time.

5. Disclosure of Data to Third Parties

We only share data when necessary for contract fulfillment:

  • Payment processing: PayPal, credit card providers, Sofortüberweisung

  • Shipping: DHL receives relevant information (name, address, and if needed, phone number)

  • Marketing & Analytics: Anonymized data may be shared with Google, Meta (Facebook), and Klaviyo (see section 4)

6. Data Retention

We store personal data only for as long as necessary to fulfill the respective purpose or as required by law (e.g., tax or commercial retention periods).

7. Your Rights

You have the following rights under applicable data protection laws:

  • Right of access – to know what data we store about you

  • Right to rectification – to correct inaccurate data

  • Right to erasure – to delete your data when legally permissible

  • Right to restrict processing

  • Right to withdraw consent – at any time, with effect for the future

  • Right to object – especially to direct marketing

To exercise your rights, please contact us at customercare@bynest.com.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy in line with legal developments or technological changes. The current version is always available on our website.